Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with Veloura Beauty. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location:

  • United States: 12-20 business days

  • Canada: 15-22 business days

  • United Kingdom: 12-22 business days

  • Australia: 15-30 business days

  • Europe: 15-30 business days

  • International: 15-30 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package throughout its journey.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. Veloura Beauty is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact our support team. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team. We're always happy to help.